top of page

Refund Policy

A legal disclaimer

The information provided on this page is intended for general guidance only and should not be considered legal advice. Refund policies vary depending on the nature of your business and your local regulations. We strongly recommend seeking legal counsel to draft a refund policy tailored to your specific needs and customer base.

Refund Policy - the basics

A Refund Policy is a legally binding document that defines the conditions under which customers are entitled to a refund. It sets the rules for how and when a refund will be issued and outlines both your responsibilities and those of your customers.
For online businesses, having a clear refund policy is often mandatory to comply with consumer protection laws and helps prevent legal disputes. It also provides transparency and builds trust with your customers.

What to include in the Refund Policy

Your refund policy should clearly explain:

  • The timeframe for requesting a refund

  • Whether the refund is full or partial

  • The conditions under which refunds are granted

  • The process customers must follow to request a refund

  • Any non-refundable products or services

  • How refunds are issued (e.g., original payment method)

Providing clear and accessible information helps customers make informed decisions and improves their overall experience with your business.

bottom of page